Head of Quality Assurance

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Head of Quality Assurance
CopenhagenLocalProject/Process/Performance ManagementRef.: MA-233578
The purpose of the role is to keep the organization true to decisions made, acting as a compliance unit to drive adherence and high performance by facilitating and providing data analysis, internal reviews and high-quality reports as input to improve compliance to agreed standards.
Key Responsibilities
• Escalation responsibility to DBA (Design Board Authority) / Head of QED for any breach of integrity of Maersk E2E Processes, Product, Master Data, Business Capabilities
• Ensuring effective process mining & product performance tools and techniques are in place to conduct data collections necessary to fulfil quality assurance mission
• Planning and conducting data collection and analysis, including identifying sunset candidates, low performers and automation candidates
• Providing BUs, BPOs and DBA with data on process adherence, performance metrics and compliance to standards, responsible improvement plans delivered or action plans to get on track done
• Escalation responsibility to DBA when decisions on mis-compliance are discovered
• Supporting the organization with E2E impact assessments
• Act as policing unit to achieve high standards on quality, based on mining and data collected
• Provide assurance to DBA on compliance with defined standards e.g. product definition, process management, master data management
• Manage process mining approach and tools (e.g. Celonis)
• Identify automation opportunities (RPA) across products and processes
• Provide information to BPOs on process metrics, and insight to process owner on process performance and improvement opportunities
• Identifying impact cases seen from an E2E perspective across process areas
• Maintain & enhance benefit realization and value tracking processes across the enterprise
• Accountable for Performance indicator framework
Who we are looking for
• MBA/MS from top tier, globally recognized university
• 16+ years’ relevant experience, preferably in a global setting
• Proven track record of driving Lean/Six Sigma, Continuous Improvement journeys at scale
• Proven leadership experience with Quality, Compliance, Data & Analytics
• Expertise in setting up, and owning Process and E2E Capability
• Advanced communication and presentation skills
>Last application date: 15 January 2020.
For further information, please contact: .
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com
All the way.