Field Operations Manager

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Field Operations Manager
KampalaLocalOtherRef.: DC-094905
Damco East Africa Area comprises of 140 team members spread across Kenya, Uganda, Tanzania, Mauritius and Madagascar. Damco enjoys a significant presence in this Area with a great market share.
Nairobi, Kenya hosts the Area head quarters
Damco Uganda is currently hiring a Field Operations to be stationed in Kampala.
We Offer
A visible role where the core purpose is to deliver effective operations performance in accordance with the Area Business Strategy and agreed Customer SLAs. You will be responsible for managing, controlling and leading all the Field Operations activities in the country, i.e. Sea, Air and VAS Operations to ensure a seamless delivery of the products to the customer.

In return, you will gain valuable experience in long-term strategy planning and execution, negotiation, and play a pivotal role in setting the future direction of Damco EAF.
Key Responsibilities

 Lead and manage the field Operations team to focus on the key Performance Deliverables, i.e.
 Managing Customs Clearance & deliveries on the ground with coordination with the CSO.
o Deliver on lead times
o Receive and dispatch of Documentation
o TrakIT system Updates
o Proactive communication with customer service in case of exceptions
o Vendor relations including TPA
o Receive vendor invoices and coordinate changes to Job costing with the CSO, if any
o Spot procurement for Air and Ocean
o Sending original invoices to customers
 Support customer service in customer query resolution and exception handling
 Maintain relationships with Carriers , obtain rates and maintain tariffs
 Work with CI on continuously improving processes, procedures to heighten productivity, timeliness and quality
 Ensure compliance to internal & external audit controls

Who we are looking for
Operational Efficiency & Process adherence mind-set
• 8+ years’ experience in managing large Operations / Customer service teams with minimum 5 years’ experience in the Logistics sector
• Experience in Operations and wide exposure across all the logistics products & processes- Sea, Air, VAS including Trucking, CHB, Warehousing and Cargo-Insurance
• Lean / Sigma, Process knowledge
• Passion for service delivery, responsiveness and for identifying constant improvements
• Good understanding of MODS/Kewill/Fact – but not a super user necessarily
• Familiarity with Damco Policies and Processes
Drive for Results
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Well organized when working under pressure
• Ability to work and thrive in a flexible matrix organization with focus on networking
• Ability to liaison & network with Customer Service to help drive closures to customer queries effectively
Team Management
Ability to attract, develop & retain talent in the organization Experience in leading people & driving change management
>Last application date: 17 March 2016.
Damco is one of the world's leading third party logistics providers specialising in customised freightforwarding and supply chain solutions. The company has about 11,000 employees working in more than 300 offices around the world and a global presence in about 100 countries. Damco is part of the Maersk Group. More information about Damco can be found on