Head of Program Management

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Head of Program Management
MelbourneLocalSupply Chain/Logistics OperationsRef.: DC-086390
Damco, a company owned by the Maersk Group, is looking for a candidate that is up to the challenge of driving our business forward in a fast paced and dynamic industry. With over 200 offices in 90 countries we are recognized as an industry leader in integrated logistics services encompassing warehousing and distribution, ocean and air freight as well as supply chain management.
We Offer
We are currently looking for an experienced and highly enegetic Head of Program Management to join Damco Australia and be based in our Melbourne office. This is an exciting new role for us that will enable the successful candidate to take full ownership of the role and take our program management team to the next level.
Key Responsibilities
The Head of Program Management is accountable for global service delivery of accounts and operational efficiency amongst the Program Management team. Key focus areas of the Head of Program Management are service delivery, productivity and profitability, people development and leadership of the Program Management team.

* Provide coaching and sponsorship on key customer relationships if and where required
* Understanding of the operational performance and guidance on performance improvements for accounts in scope
* Ensure Program Managers conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction
* Lead improvement projects across accounts and ensure the learnings are captured and distributed in Damco
*Ensure to track value of improvements
*Drive a culture of Operational Excellence within the Program Management team
* Provide strategic direction to the Program Managers and ensure each Program Manager has the tools, training and infrastructure to perform in their roles
* Stimulate Program Management to enhance the performance for their global accounts by sharing best practices, joining review meetings and/or covering during absence
* Lead and drive the Program Management team and ensure knowledge is shared both within the region as well as across regions
* Build and maintain Program Management succession pipeline
Functional management of Program Management community within region
Who we are looking for
* Bachelor of Science degree preferably in Business/Logistics/Engineering
* 10+ years relevant experience with a proven track record in operational management (preferably Damco)
* Understanding and passion for driving Operational Excellence in the business
* Ability to work in a matrix organization and influence decision makers
* Proven and sustained track record of delivery, with focus on driving results through others
* Experience of working with wide variety of complex operational and commercial challenges
* Exposure and understanding of Business Improvement / Lean tools
* Excellent communication and influence skills
* Ability to interface with Executive Level Management
* Being a team member supporting the global/regional/country teams proactively
* Ability to build strong effective networks
* Knowledge of risk management with the ability to identify activities
For further information, please contact: .
Damco is one of the world's leading third party logistics providers specialising in customised freightforwarding and supply chain solutions. The company has about 11,000 employees working in more than 300 offices around the world and a global presence in about 100 countries. Damco is part of the Maersk Group. More information about Damco can be found on www.damco.com.