Change Coordinator

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Change Coordinator
CopenhagenLocalITRef.: MA-230185
The Change Coordinator is anchored in the Customer and Partner Integrations department owning the processes on the build side and supporting the team globally across America, Asia and Europe. The responsibilities are spanning across being the teams voice and SME on the Change Management processes, and building up further the Handover processes by working closely together with different parts of Technology organization.
We Offer
Great salary, package and career development
Key Responsibilities
• Coordinate the activities and procedures required to ensure that standardised Change Management methods and techniques are followed including Exception and Emergency Changes
• Manage effective communications with the Domain members responsible for following Maersk’s Change Management procedures, also with inhouse and outsourced Change Management teams responsible for approving or rejecting change requests
• Understand and be able to extract data from relevant workspaces used throughout Maersk to facilitate the Change Management process
• Understand the link between Maersk’s Change Management system and the Projects / Requirements Management system used
• Work with the owner of the Projects and Requirements system to ensure that it is configured to support data quality and consistency
• Create and distribute a set of weekly and monthly reports as required by inhouse and outsourced stakeholders to support the Change Management processes
• Attend the regular weekly meetings held by Maersk’s Change Advisory Board (CAB) and Post Implementation Review Board (PIR) as required
• Be aware of the requirements for attendance by responsible parties at the CAB and PIR board meetings and ensure relevant attendance is present by responsible owners
• Create, maintain and publish a toolkit of resources, including report templates, SOPs, and spreadsheets, to support the Change Management role
• Develop cross-functional relationships throughout the build and run organization to understand and agree acceptance criteria, processes and methods ensuring effective handovers
• Fine tune and develop the build to run handover process further for all types of integration work, onboardings and projects. Drive the same process for Build to Build handover activities.
• Establish and manage effective communication and expectations with the stakeholders
• Develop cross-functional relationships throughout the build and run organization
• Be the build side’s process owner of the handover process
• Strengthen and establish the handover process to integrate it fully in the implementations lifecycle
• Be the change ambassador for introducing, communicating and ensuring compliance of process changes, by keeping up to date with all updates to relevant Maersk’s processes and distributing information to stakeholders
• Ensure appropriate and up to date standards, quality and processes are met, ensure right level of knowledge in the team (trainings, knowledge sessions etc.)
• Optimizes existing processes and drive initiatives to help meet the business and technology objectives
• Will be part of the Customer and Partner Integration Domain, actively involved to support all Implementation activities.
• Participate in Community of Practice
Who we are looking for
• Excellent collaboration and communication skills, able to build and maintain relationships, at both a technical and non-technical level
• Ability to influence without authority for compliance adherence. Well-developed skills and abilities to influence and lead others through delegated responsibilities, and gain their cooperation and support, are important
• It is necessary to demonstrate an understanding and acceptance of the purpose of the agreed Change Management procedures, to be able to support them
• Excellent analysis, problem solving and planning skills are required with understanding of technology and tools (Jira, Confluence, HPQC)
• A knowledge of Change Management principles and best practices, and an understanding of how these are applied at Maersk, is essential
• Well-developed problem-solving skills and the ability to influence others and gain their cooperation and support, are important
• Excellent MS skills and the ability to download, analyse and organise data, for creating meaningful reports, are essential skills
• Experience in working in an international and constantly developing environment
• Collaborative mindset across functions
• The ability to lead through accountability with delegated responsibilities
• The ability to engage the team to achieve full service transitions
• Innovative, process oriented
• EDI & Integrations experience preferred, or working knowledge of the internal Maersk applications and business systems
• 3 years of relevant work experience
>Last application date: 15 November 2019.
For further information, please contact: Amanda Huckerby -
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information:
All the way.