Senior Associate, Damco Ops

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Senior Associate, Damco Ops
Pasig / ManilaLocalCommercial/Sales/Business DevelopmentRef.: AP-147853
The Maersk Global Service Centers (GSCs) are the official shared service centres for the A.P. Moller - Maersk Group (APMM). We partner with APMM companies to identify offshoring opportunities and to provide efficient, effective and continuously improving process solutions. The shared service centres of APMM are offshored to three GSC locations: China, India and the Philippines. At the moment the global service centres have deployed more than 12,000 employees across the various sites.
We Offer
As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning and sharing of best practices by rewarding innovation. At Maersk, we believe in a holistic development of our employees. We frequently organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance
Key Responsibilities
Interface with origin offices to resolve issues in daily operation.
Deliver performance on timeliness, accuracy and productivity and ensure Global KPIs are met.
Follow up daily jobs in Right-fax & MCS and ensure MODS processing as per specific IOP.
Follow up and reply emails in MCS, APM or phone calls courteously and professionally.
Submit SI to carrier as per requirement before deadline.
Share experience with team leader and teammates and absorb the good suggestions from other colleagues.
Attend weekly team meeting upon request.
Work closely with team leader to meet Critical Success Factors.
Pro-actively share the best practices with team members and seek solutions for the problems identified with team
Ensure to follow company policies and guidance as per staff handbook.
Perform other job related duties as required and assigned.
Constantly review standard working procedures within team leader. Familiarize and ensure the new SOPs are
understood and being followed.
Constantly review standard working procedures within your areas and update timely whenever necessary. Advise
team members of new IOPs and make sure they are being followed.
Who we are looking for
Bachelor's Degree Holder
Flexibility to work shifts
Basic Analytical and problem
solving skills
Intermediate knowledge on
Microsoft 2007 Applications,
especially Excel
Proven effective communication
skills ensuring clear, direct and
appropriate communication, both
written and verbal.
Aptitude to interact and build good
rapport/relationship with coemployees
Attention to details to make certain
that tasks are completed and
within bounds of set standards and
policies and guidelines
Adaptability to changes in
systems/applications used and
Explore process improvements to
augment efficiency
Ability to take on assigned
responsibilities and carry out tasks
and objectives
Programming skills an advantage
World class customer service skills
>Last application date: 11 September 2017.
For further information, please contact: .
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Global Service Centres (GSC) was established in 1999, the main focus was to provide off shoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line. But as the GSCs’ competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres. The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.