Team Manager, Damco Ops

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Team Manager, Damco Ops
Pasig / ManilaLocalCustomer ServiceRef.: AP-147835
The Maersk Global Service Centers (GSCs) are the official shared service centres for the A.P. Moller - Maersk Group (APMM). We partner with APMM companies to identify offshoring opportunities and to provide efficient, effective and continuously improving process solutions. The shared service centres of APMM are offshored to three GSC locations: China, India and the Philippines. At the moment the global service centres have deployed more than 12,000 employees across the various sites.
We Offer
As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning and sharing of best practices by rewarding innovation. At Maersk, we believe in a holistic development of our employees. We frequently organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.
Key Responsibilities
Build leadership in the pipeline for business sustainability; Coach and develop potential leaders and successors
leadership in the pipeline for business sustainability; Coach and develop potential leaders and successors
Exercise holistic leadership by acting as the coach, mentor, manager, consultant, and trainer of the team
leadership by acting as the coach, mentor, manager, consultant, and trainer of the team
Assess training needs of the staff and propose training plans accordingly
Assess training needs of the staff training plans accordingly
Conduct regular meetings with the team to share information and discuss issues
Conduct regular meetings share information and discuss issues
Constantly review team resource allocation and ensure optimal staff composition
Constantly review allocation and ensure optimal staff composition
Monitor team members’ performance and take necessary actions on poor performers.
Monitor team members’ and take necessary actions on poor performers.
Responsible for smooth transition of new business, ensure clear Service Level Agreement (SLA) is in place, framework is followed
Responsible for smooth transition of new business, ensure clear Service Level Agreement place, and migration framework is followed
Leverage and engage with stakeholders and GSC counterparts to discuss operational matters
Leverage stakeholders and GSC counterparts to discuss operational matters
Ensure all tasks are completed according to defined and agreed IOPs
Ensure all tasks are completed according and agreed IOPs
Collaborate with stakeholders/front offices to resolve issues; determine the root causes of errors, follow up with up action plans to prevent recurrence
Collaborate with stakeholders/front offices to resolve issues; determine of errors, follow up with staff and set up action plans to prevent recurrence
Cascade the agreed frameworks and governance supporting the daily operations
Cascade the agreed governance supporting the daily operations
Instill PEX mindset to the team
Commit continuous productivity improvement through the implementation of new systems, smart functions, optimization processes
Commit continuous productivity improvement through the implementation of new functions, automation and optimization processes
Be a role model for the team in living and delivering the Damco Vision and Mission
Be a role model for the and delivering the Damco Vision and Mission
Ensure company policies are observed by staff and be responsible in issuing sanctions for noncompliance
policies are observed by staff and be responsible in issuing sanctions for noncompliance
Effectively control overtime
Recommend appointments and dismissals of own direct reports to the Process Manager
Ensure the effective management both in terms of business objectives and the personal and professional direct reports.
Ensure fair and transparent performance appraisals.
Ensure that the global process is followed in full accordance with the governance and accountability model.
Perform team level communication with internal and external customers.
Empower, motivate, and keep the individual contributors focused.
Communicate confidently using Professionalism, Empathy, & Efficiency (PEE) to ensure that the Team renders service to internal & external clients through efficient support & positive relations.
Maintain daily processes in an effective & efficient manner ensuring that the task objectives are achieved deliverables as per agreed SLAs are being met consistently.
Drive APM Values and continuous improvement mindset and leadership through practice. Ensure correct and by direct reports on managing the process measures under their control and ensures vigorous and effective analysis / action on signals seen in VF/VMS result measures.
Perform other related duties as assigned by the Management.
Facilitates creation of End-to-end performance measures
Work with internal and external customers (origins), other GSC’s and other departments to optimize processes
Who we are looking for
5 years of experience
Bachelors Degree required
Logistic experience is an advantage
Team performance management.
Showcase good leadership skills to carry team members along
Excellent skills for communicating and relating with both staff members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to multitask
Have good temperate to handle disputes and emergencies
Must be result oriented.
Time management skills.
Insight into logistics export documentation process
Change Management
Microsoft office software knowledge
Damco related system knowledge
>Last application date: 31 October 2017.
For further information, please contact: .
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Global Service Centres (GSC) was established in 1999, the main focus was to provide off shoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line. But as the GSCs’ competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres. The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.