Customer Service – INS Team
Opportunity
Please upload your resume in PDF format.
We offer
Learning opportunity
•Excellent customer service mindset and skills
•Problem solving skills
•Shipping Knowledge & commercial intelligence
•Communication Skills
•Process Excellence Knowledge
•Interpersonal Skills
•Excellent customer service mindset and skills
•Problem solving skills
•Shipping Knowledge & commercial intelligence
•Communication Skills
•Process Excellence Knowledge
•Interpersonal Skills
Key responsibilities
•Assist team leader on defined team management areas.
•Take focal role (to be defined) in team or function and drive performance.
•Act as contact point for unassigned customers and be their advocate internally within Maersk Line.
•Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and pairing sales together with other relevant internal stakeholders.
•Be the owner of all customers after-sale issues and required to facilitate timely and effective solutions.
•Manage / improve day to day process interaction with customers and OTCS/GSC.
•Be fully responsible for customer satisfaction.
•Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
•Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.
•In general, practice and perform as team leader deputy, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
•Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
•Take focal role (to be defined) in team or function and drive performance.
•Act as contact point for unassigned customers and be their advocate internally within Maersk Line.
•Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and pairing sales together with other relevant internal stakeholders.
•Be the owner of all customers after-sale issues and required to facilitate timely and effective solutions.
•Manage / improve day to day process interaction with customers and OTCS/GSC.
•Be fully responsible for customer satisfaction.
•Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
•Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.
•In general, practice and perform as team leader deputy, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
•Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for
•Have more than 3 years industry experience (internal and external) and commercial experience (sales or customer service). The more ‘technical’ experience should be defined locally as required.
Additional info
Ref. ML-061633
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world. All the way.