Customer Service – INS Team
Opportunity
Please upload your resume in PDF format.
We offer
Learning opportunity
•Excellent customer service mindset and skills
•Problem solving skills
•Shipping Knowledge & commercial intelligence
•Communication Skills
•Process Excellence Knowledge
•Interpersonal Skills
•Excellent customer service mindset and skills
•Problem solving skills
•Shipping Knowledge & commercial intelligence
•Communication Skills
•Process Excellence Knowledge
•Interpersonal Skills
Key responsibilities
•Assist team leader on defined team management areas.
•Take focal role (to be defined) in team or function and drive performance.
•Act as contact point for unassigned customers and be their advocate internally within Maersk Line.
•Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and pairing sales together with other relevant internal stakeholders.
•Be the owner of all customers after-sale issues and required to facilitate timely and effective solutions.
•Manage / improve day to day process interaction with customers and OTCS/GSC.
•Be fully responsible for customer satisfaction.
•Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
•Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.
•In general, practice and perform as team leader deputy, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
•Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
•Take focal role (to be defined) in team or function and drive performance.
•Act as contact point for unassigned customers and be their advocate internally within Maersk Line.
•Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and pairing sales together with other relevant internal stakeholders.
•Be the owner of all customers after-sale issues and required to facilitate timely and effective solutions.
•Manage / improve day to day process interaction with customers and OTCS/GSC.
•Be fully responsible for customer satisfaction.
•Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
•Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.
•In general, practice and perform as team leader deputy, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
•Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for
•Have more than 3 years industry experience (internal and external) and commercial experience (sales or customer service). The more ‘technical’ experience should be defined locally as required.