Training Management Services (TMS) Coordinator

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Training Management Services (TMS) Coordinator
Esbjerg OLocalCustomer ServiceRef.: TR-217993
Are you passionate about excellent customer service?
We Offer
The opportunity to be a key player in a growing and established business with an enviable global reputation. Based in Esbjerg, as our new colleague in our TMS department you will provide first class service to our clients, playing a key role in enhancing the quality of the services offered. You will be the point of contact for inbound enquiries, providing accurate course information, booking delegates onto courses and supporting our sales department in optimizing seat utilizations. You will become part of an engaged team who take pride in Customer Service.
Key Responsibilities
• Act as the face of our company, embodying our Core Values and principles in how we do business
• Proactively support our clients with a full spectrum of training related administrative tasks such as:
o Monitoring and managing training compliance
o Securing seats and booking courses
o Handling of joining instructions
o Identifying and communicating with suitable vendors
o Delivery and update of certificates within relevant systems
o Processing of vendor invoices
o Producing reports relating to training spend overview
• Effectively handle inbound enquiries through channels such as email, phone, mails.
• Coordinating with key stakeholders to provide course information and follow up
• Process orders and payments
• Proactively maximise seat utilization
Who we are looking for
You are outgoing and enthusiastic with a robust character. You will be highly driven, able to work independently whilst still being able to fit within a small team. You enjoy working in a very fast paced office environment. A commercial focus and a customer centric view with a priority to quality customer service is also important. You are proficient in English and are able to communicate clearly and confidently, both verbally and written and be proficient in the use of MS Outlook, MS Office products and similar computer based software. Previous experience in a similar role would be highly advantageous but not essential as full training will be provided.
>Last application date: 05 August 2019.
For further information, please contact: Applications through web site.
Maersk Training focuses on solutions for clients in oil & gas, maritime and wind industries. The company have invested heavily in building advanced simulators to provide realistic training and deliver more than textbook theory. Maersk Training plan and tailor training to the reality of the people they train. And as we live in a dynamic, progressing world, we believe in constant development and continuously improving our solutions. Today, Maersk Training is an independent business unit with worldwide training facilities open to all companies