Customer Service Export (Shipment Management)

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Customer Service Export (Shipment Management)
SingaporeLocalCustomer ServiceRef.: ML-105169
MCC Transport is the dedicated Intra–Asia arm for the A.P. Moller – Maersk (APMM) Group delivering containerized cargo through an extensive network spanning Bangladesh to East Russia. As an independent business unit that is part of the APMM Group we carry our own IAS cargo, significant feedering volumes for Maersk Line as well as other carriers with whom we have cultivated long-term partnerships.

We have over 500 staff in 14 countries with Headquarters (HQ) situated in Singapore and operate a fleet of over 60 ships. We have an entrepreneurial spirit and a fast-paced work environment where employees are empowered and expected to take ownership and held accountable for their performance. We subscribe to the APMM Group philosophy and core values which have been in place over the last 100 years and have a strong employee value proposition with career development and opportunities available globally.

We are looking for a Customer Service Executive to anchor in MCC Transport’s service partnership capabilities towards our Singapore customers through delivering high data quality standards on (pre & post) vessel reconciliation tasks.
We Offer
With the Intra Asia export market from Singapore continuing to demonstrate strong and competitive long term growth, your role as a customer services executive at MCC Transport Singapore places you in a team of focused shipping professionals who foster and strengthen partnerships with dynamic customers leading the forefront of this market growth.

In this position you will have an opportunity to acquire skills and
knowledge:
  • Encompassing the entire export process and practices for MCC Transport’s Intra Asia shipments.
  • in MCC Transport’s Global Customer Service System(GCSS) for creating bookings and transport documents.
  • in PSA’s Portnet system.
Key Responsibilities
  • Be updated with MCC’s service scopes, service patterns, acceptance policies, booking and documentation systems processes so to fully assist customers in selecting the right product for their export needs.

  • Perform (pre & post) vessel reconciliation tasks between GCSS and Portnet systems.

  • Fully understand our customers’ business drivers, needs and requirements to enable high customer satisfaction and experience when interacting with customers.
Who we are looking for
  • The incumbent should possess a Degree (in any discipline) with 2 years of Customer Service experience being preferred.

  • You should have the desire and ability to take ownership and deliver what we promise to our customers. You need to have an ambition to do a superior job and have the ability to work under pressure. It is essential that you have a sense of urgency in everything you do. You should also be proactive and have initiative. Having an outstanding attention to details, well-organized, efficient and effective is essential for the role. You will need to be a good team player, with strong interpersonal and communication skill who appreciates teamwork.
>Last application date: 19 July 2016.
MCC Transport is the regional shipping specialist in the world's most dynamic and fastest growing market: Intra-Asia. Part of the Maersk Group and headquartered in Singapore, we have over 600 employees in 14 countries, from East Russia, to Bangladesh and operate a fleet of over 80 ships. Having served as the Intra-Asia Partner for over 20 years, MCC continues to link its customers to opportunities across Asia. We have an entrepreneurial spirit and a fast paced work environment with a strong, collaborative culture where employees are empowered and expected to take ownership and accountability for their performance. We subscribe to the Maersk Group philosophy and core values which have been in place over the last 100 years, and have a strong employee value proposition, with career development and opportunities available globally.