Customer Service Assistant

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Customer Service Assistant
ColomboTemporaryCustomer ServiceRef.: ML-105105
We are looking for an enthusiastic individual with experience in Customer Service to join our Customer Service team on a fixed term contract basis.
We Offer
In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team’s and organisation’s success.
Key Responsibilities
•Build strong and lasting relationships with customers and provide second-to-none customer service.
•Take full responsibilities and end-to-end ownership of customer shipments and issues.
•Engage in constructive problem resolution and provide solutions.
•Act and communicate proactively and keep customers informed of any issues or changes in the booking.
•Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
•Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
Who we are looking for
•Candidate who are following Professional education/undegraduates/ school leavers with good English
•Minimum 06 months relevant customer serving/sales experience is preferrable but not a must
•An excellent team player.
•Able to work under pressure.
•Well organised, efficient and effective.
•Strong interpersonal and communication skills.
•Fluent in English/Sinhala (written and oral)
•Only local candidates are accepted
For further information, please contact: .
We specialise in providing containerised shipping services to and from fast-growing and emerging markets such as Africa, Middle East, the Indian Subcontinent and South America. These are markets where we have decades of experience and an extensive presence. We are also active in the trades to and from North America, Europe/Med and the Far East. We support our Customers in shipping their goods to and from those markets through understanding their many challenges and applying our commitment, care and personal touch. Our focus is to offer a service that goes beyond just providing the best network. We partner with our Customers every step of the way. 1200 Safmariners in more than 90 countries around the globe share a common goal, to be the people making the difference in shipping and our ambition is to continue delivering the highest level of care for our Customers and their business. Safmarine is part of the Maersk Group.