Customer Service Agent

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Customer Service Agent
SeoulLocalCustomer ServiceRef.: ML-105165
As a Customer Service Agent, you will take a full responsibility for owning/managing the customer experience of the customers. This includes managing the end-to-end shipment process in compliance with all company procedures and being the owner of all customer issues, facilitating their timely and effective resolution by engaging relevant stakeholders.
We Offer
  • Opportunity to work in the biggest container shipping company.
  • International exposure experience.
  • Various of internal opportunities.
  • Excellent customer service experience as a CARE business partner/CARE agent.
Key Responsibilities
  • Act as contact point for unassigned customers and be their advocate internally within Maersk Line.
  • Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders.
  • Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
  • Manage / improve day to day process interaction with customers
  • Be fully responsible for customer satisfaction.
  • Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
  • Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.
  • In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
Who we are looking for
  • 1 - 3 years of experience in shipping / logistics industry preferred.
  • Excellent command of English and Korean in both spoken and written.
  • Good Microsoft Office skills.
  • Customer focused mind, strong ownership.
  • Positive attitude, flexibility.
  • Listening, understanding and problem solving skill.
  • Time management.
  • Work efficiency under pressure.
  • Communication and negotiation skill.
  • Demonstrated relationship attributes.
>Last application date: 03 June 2016.
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
All the way.