IT Support Technician (Networks)

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IT Support Technician (Networks)
CopenhagenLocalITRef.: MA-225795
Maersk is going through times of unprecedented change. From the farm to your refrigerator, or the factory to your wardrobe, we are developing solutions that meet customer needs from one end of the supply chain to the other. Digitization and IT are taking center stage in enabling our customers to trade globally. Join us as we re-think what technology can do.
We Offer
The role requires a confident, self driven and structured person with solid knowledge and experience in solving general IT related problems, with specific experience and skills on networking area.

Apart from service-mindedness and results-orientation, the person shall be confident on communication, interpersonal skills. He/she must be a team player and understand the value of supporting his/her colleagues (onsite and offshore) and sharing experience and knowledge.
Key Responsibilities
The responsibility of the position has a strong focus on local area network operations within Maersk HQ offices in Copenhagen (approx.. 2000 end users), collaborating with other on-site members (in the same team) and remote network operation team. Apart from that, the position is also expected to support end users general IT queries & issues and provide smooth end user experience with IT technology.

Specific responsibilities (some in collaboration with remote network team) includes but not limited to

• Support, configure, maintain and upgrade corporate networks (switches, Aps, etc-)
• Create, maintain and execute patching schedule & update according to change process
• Ensure network security and connectivity (i.e. trace connections between patch panel and switches)
• Monitor network performance (availability, utilization, throughput and latency) and test for weaknesses
• 1st & 2nd Level support via tickets raised and assigned in Service Now when relevant
• Problem and Incident Management where relevant, collaborating with relevant parties and vendors
• Handling and maintain hardware and spare part inventory (incl. network components and end user components)
Who we are looking for
• A passion for delivering exceptional end user experience
• Hands-on experience of IT support services
• Hands-on experience in networking, routing and switching
• Experience with one or multiple ITIL Service management tools & processes (ServiceNow is a plus)
• Knowledge on firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution
• Professional communication and interpersonal skills.
• BSc degree in Computer Science or related field
• Proven experience in a network administrator role is a plus
• Experience with O365 services and other IT infrastructure components (e.g. SCCM & SCOM) is a plus
>Last application date: 01 November 2019.
For further information, please contact: magdalena.palac@maersk.com.
As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.
 A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com
 
 
All the way.