Customer Service Specialist
|Our organization is looking for an enthusiastic individual with vast experience as a Customer Service Specialist to join our Customer Service team of MCC Transport Philippines, Inc. In this role, you are responsible in owning/ managing the customer experience of your customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.|
This person will be based in Davao City and will be directly reporting to the Customer Service Team Leader. S/he will be dealing with various stakeholders such as sales, operations, finance, other support teams and external stakeholders.
|>||Last application date: 30 September 2017.|
For further information, please contact: email@example.com.
|mcc.com.sg||MCC Transport is the regional shipping specialist in the world's most dynamic and fastest growing market: Intra-Asia. Part of the Maersk Group and headquartered in Singapore, we have over 600 employees in 14 countries, from East Russia, to Bangladesh and operate a fleet of over 80 ships. Having served as the Intra-Asia Partner for over 20 years, MCC continues to link its customers to opportunities across Asia. We have an entrepreneurial spirit and a fast paced work environment with a strong, collaborative culture where employees are empowered and expected to take ownership and accountability for their performance. We subscribe to the Maersk Group philosophy and core values which have been in place over the last 100 years, and have a strong employee value proposition, with career development and opportunities available globally.|