INA- Air Operations Associate

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INA- Air Operations Associate
JakartaLocalOtherRef.: DC-118117
Damco is one of the fastest growing logistics companies in Asia Pacific. We are one of the leaders in supply chain management field and our customers are among top 500 fortune companies operating in different industries.

Our business offers a broad range of service portfolios to our customers, including but not limited to ocean freight, airfreight, customs clearance, trucking, warehousing and distribution, supply chain management, and supply chain solution design & execution.

We pride ourselves as an equal opportunity employer and adopt fair employment practices wherever we operate.
We Offer
• A chance to explore your opportunities in one of the world’s fastest growing Logistics Company. In Damco, we strive to create value for our customers through our global reach and local knowledge. We put our customers first, understand their business, and develop solutions to meet their unique needs by proactively driving improvements and collaborations with our customers.
• The means of developing yourself into a well-rounded professional and the scale and global scope it takes for you to achieve even your most ambitious career goals.
• A great career path, both for generalists and for specialists in a wide array of fields
Key Responsibilities
Local Logistics Strategy
◦Air Customer Service will handle both Export and Import divided by customers
◦Commercial Accountabilities
◦Further increase customer satisfaction through proactive and regular contact.
◦Join customer visit with sales especially on new account in sop set up and implementation
◦Handle incoming complain and following up to related internal parties.
◦Receive and validate customer order
◦Correspondences on nominated customers to/from overseas
◦Serve as a liaison between document processing and customer regarding shipping details
◦Prepare documentation such as draft hawb, export/import declaration, and other shipping documents
◦Arrange for pick up and/or delivery of shipments
◦Answer all customer inquiries in accordance with customer service
◦Provide accurate job costing
◦Validate vendor invoices
◦Ensure billing received by customers
◦Manage daily shipping record
Who we are looking for
Candidate must possess at least a Bachelor's Degree, Logistic/Transportation or equivalent.
•At least 1 year(s) of working experience in the related field is required for this position.
•Minimum Diploma/ Bachelor Degree with 1 year experience in the same position
•Competent in MS Office applications with proficiency in Excel, MS Word & Power Point
•Good communication skills in English especially, both written and verbal
•Able to work under preassure with high level of detail
•Customer service oriented
•Applicants must be willing to work in Soewarna, Cengkareng
•Full-Time position(s) available.
>Last application date: 17 November 2016.
Damco is one of the world's leading third party logistics providers specialising in customised freightforwarding and supply chain solutions. The company has about 11,000 employees working in more than 300 offices around the world and a global presence in about 100 countries. Damco is part of the Maersk Group. More information about Damco can be found on