VNC - SCM Support & Counter Executive

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VNC - SCM Support & Counter Executive
HCMLocalCustomer ServiceRef.: DC-105095
This position will cover 03 key roles to support SCM Customer Service and Operations teams:
 SCM ‘Damco Shipper’ Super User
 SCM P&L and Operations analyst
 Counter executive
We Offer
• A chance to explore your opportunities in one of the world’s fastest growing logistics company. In Damco, we strive to create value for our customers through our global reach and local knowledge. We put our customers first, understand their business, and develop solutions to meet their unique needs by proactively driving improvements and collaborations with our customers.
• The means of developing yourself into a well-rounded professional and the scale and global scope it takes for you to achieve even your most ambitious career goals.
• A great career path, both for generalists and for specialists in a wide array of fields
Key Responsibilities
  • SCM Damco Shipper Super User (Damco Shipper is an e-booking platform):
 Conduct Damco Shipper training to internal and/or external users. Damco Shipper is an e-booking platform.
 Support Damco members and external customer to solve issues related to Damco Shipper
 Escalate issues to related desks, e.g. IT, Country Super User, Regional Super User
  • SCM P&L and Operations analyst
 Report SCM CM1, volume in a timely and accurate manner
 Efficiently generate operational, financial reports and other ad-hoc reports requested by Managers
  • Counter
 Issue documents (FCR, HBL, CBL, HAWB, D/O, Red Invoice) to customer upon receipt of payment
 Collect required shipping documents from customers
 Prepare Red Invoice reports and submit to Finance
 Support Customer Service teams, Operations team in customer query resolution and exception handling

  • Others: Carry out ad-hoc tasks, project assigned by Management
Who we are looking for
(expected entry level requirements for applicant consideration that apply for role)
  • BA in related field preferably
  • Understanding of Damco Shipper is an advantage
  • Good analytical skill, high accuracy / detailed systematic thinking
  • Good level of MS Excel
  • Good command of English (writing, speaking, listening)
  • Good communication skills and able to communicate confidently in both Vietnamese and English
  • Team player – Works together with others in the business unit to achieve results, fosters teamwork
  • Well organized when working under pressure
>Last application date: 23 May 2016.
For further information, please contact: .
Damco is one of the world's leading third party logistics providers specialising in customised freightforwarding and supply chain solutions. The company has about 11,000 employees working in more than 300 offices around the world and a global presence in about 100 countries. Damco is part of the Maersk Group. More information about Damco can be found on www.damco.com.