IT Operations Specialist

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IT Operations Specialist
LyngbyLocalITRef.: MS-133675
We offer an opportunity to take full ownership of all IT operations services in Maersk Supply Service. You will be part of rolling out all IT Operations services and be in a unique position to shape the IT Operations landscape from the very beginning. You will be part of the end-to-end service delivery from service design, service transition and subsequently ensuring day to day operations service delivery.
We Offer
You will be given excellent opportunity to further develop your skills through insight into our way of doing business globally. In Maersk Supply Service you will be working with a highly specialized organization, providing reliable, safe and efficient marine services to the global oil and gas industry.

We offer an exciting position with high impact where you will be given responsibility from start. We offer a market competitive compensation, long term career development and a balanced work schedule.

Work hours are flexible and working out of our new domicile in Lyngby you have access to a wide range of employee benefits such as canteen, massage and discount to both retail, fitness and swimming.

Being part of A. P. Moller Maersk, we offer a variety of global career possibilities and many cross functional and cross-cultural working relations. You will work together with colleagues from all over the world and from many different departments and Business Units.

At Maersk Supply Service we strive to create the right conditions for both personal and professional development.

When joining the Company you will work in a culturally diverse and stimulating environment, surrounded by new ideas and different ways of doing things. We are proud of our diversity and see it as a genuine source of strength.
Key Responsibilities
As an IT Operations Specialist, you will be part of the IT Support & Operations team supporting the day to day operations & Support in the corporate environment that delivers IT services to approximately 200 colleagues onshore and 1300 colleagues offshore.

You will be working in a fast paced environment driving performance and reliability from software, infrastructure and cloud environments, together with other functions and employees within Maersk Supply Service as well as external sub-contractors and clients.

You will be looked upon as a subject matter expert and advocate on providing reliable operations services and supporting and deploying large-scale services that run the business critical systems.

Your responsibilities include but are not limited to:
  • Management, maintenance and monitoring of all infrastructure services to meet the organization's current and future requirements as well as identify and respond on performance issues proactively.
  • Management of IT services to agreed availability, capacity and continuity including SLA/KPI management
  • Management of end-to-end support processes and support governance of managed IT services
  • Advise and develop infrastructure service maintenance strategies in collaboration with vendors.
  • Advising and leading projects related to design and setup of IT infrastructure services, acting as a consultant on both technical and service design aspects.
  • Cooperation with various vendors and service providers to ensure productive environment.
  • Ensure communication to key stakeholders including MSS IT management and staff.
Who we are looking for
The candidate must have minimum 1 year experience with service management/service delivery, and a strong IT operations background.

It is an advantage if you have previously supported technologies like Azure, Exchange, Active Directory, Windows Server and cisco networks.

The candidate must be able to manage the service delivery from a large diversified team and ensure delivery of operations services as agreed with service providers.

Ability to maintain good relationships with all stakeholders/third party service providers and create an environment to sustain high motivation within the team.

Good communication skills in English language, verbal and written; above average skills in the planning, execution and completion of projects in a fast paced environment.

Overnight and travel will be required for this job, approx. 15/20 days a year.

Please note that applications are treated on a daily basis, and the position might be filled earlier than indicated. Therefore you are kindly asked to submit your CV and Motivational Letter as soon as possible.
>Last application date: 30 April 2017.
For further information, please contact: Kasper Thiesen, IT Operations, +45 7373 7166.
Maersk Supply Service has recently launched a new Integrated Solutions business to support the company's ambition to become a leading integrator of marine services and solutions for the energy sector. With vessel operations remaining the core business, Maersk Supply Service will in addition bundle services and manage sub-contractors to offer a more simplified and efficient operation to customers. As a business we are focusing on delivering high performance and operational excellence in a challenged oil market, while building on and scaling the capabilities needed to deliver new services to our customers. It is an exciting time to join Maersk Supply Service as the organization is moving into new business areas. Maersk Supply Service employs an international staff of around 1080 offshore and 210 onshore people. Headquartered in Lyngby, Denmark, Maersk Supply Service is represented globally with offices in Aberdeen, St. John's, Rio de Janeiro, Lagos, Luanda and Perth.
Maersk Supply Service is a part of A.P. Moller - Maersk which employs around 88,000 people in over 130 countries.